I have a video file that is .mov/.mp4 but it is not being accepted at upload. Why Danielle Verzosa September 19, 2019 20:41 Updated Follow Verify the following restrictions: Valid formats: .mp4, .mov (H264) Clip Length: Up to 30 seconds (for all users) Video Length: Up to 5 minutes (for users with the "upload videos" permission enabled) Related articles Admin Panel How do I access Vidigami with SSO? Why can’t I upload videos on my mobile device? Who can upload videos to Vidigami? Comments 0 comments Please sign in to leave a comment.